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ADR – Alternative Dispute Resolution

Alternative Dispute Resolution for Consumer Disputes

Pursuant to Law No. 144/2015, of September 8, we hereby inform you that, in the event of a consumer dispute, the consumer may seek assistance from an Alternative Dispute Resolution (ADR) entity.

Alternative Dispute Resolution Body

Lisbon Consumer Dispute Arbitration Center (CACCL)

  • Email: juridico@centroarbitragemlisboa.pt
  • Phone: (+351) 218 80 70 30
  • Fax: (+351) 218 80 70 38
  • Address: Rua dos Douradores, No. 112 – 2nd Floor, 1100-207 Lisbon

For more information on alternative dispute resolution for consumer disputes in Portugal, you can also visit the Consumer Portal.